Customer Service Comment Form

1. Your Area Is: (Please check appropriately)
	President's Office Main Carbondale Campus Carbondale Campus (Carterville, Airport, TON, or other) Non-SIU Carbondale Campus Other
2.	How long did it take for us to respond?	same day	next day	more than 2 days
3.	Was your phone call returned within an appropriate amount of time?	Yes	No	N/A
4.	Were you greeted in a courteous manner?	Yes	No	N/A
5.	Was your concern handled with professionalism?	Yes	No	N/A
6.	Was the service provided adequate?	Yes	No	N/A
7.	Did you receive the information you requested?	Yes	No	N/A
8.	If you did not contact the correct department initially, were you directed to the correct department?	Yes	No
9.	Additional Comments: